|
NetTracker
Data Conduits for MySQL, ODBC, Oracle, PostgreSQL, and Sybase databases
The
NetTracker Data Conduits for MySQL, ODBC, Oracle, PostgreSQL, and Sybase
databases provide direct integration between all editions of NetTracker
6.0 and these databases. The NetTracker data conduits for these databases
cull customer and product data from the databases directly into NetTracker
summaries, so that online marketing managers can view, for instance, each
visitor's name, company, address, phone number and the names of the products
they viewed, directly in each NetTracker summary. E-business analysis can
be taken to a newly integrated level within NetTracker, by viewing customer
or product data from external sources directly in NetTracker Web server
or streaming media server summaries, along with clickstream analysis.
The
NetTracker data conduits work with Web server or streaming media server
reports in all editions of NetTracker.
The
value of incorporating customer or product data from external sources directly
in Web analytics reporting
By
integrating customer or product data pulled from MySQL, ODBC, Oracle, PostgreSQL,
and Sybase databases with visitors' clickstream behavior, sessionized by
NetTracker, within NetTracker's summaries, online marketing managers and
e-commerce professionals can learn even more about their customer base
and their interests from their online behavior, such as:
Are
female users actually interested in the content that is directed to males?
Are
the job titles of the most frequent visitors to my site changing, indicating
that I should purchase a new "title select" for my next direct mail list?
Is
interest in products X and Y dwindling on our Web site, while interest
in products A and B is increasing?
Which
Web content and products are most popular with visitors from each country
in our customer base?
What
products are often viewed by the businesses that are most profitable to
us?
What
are the e-mail addresses and phone numbers of visitors that have spent
more than 20 minutes looking at products on my Web site (i.e., hot prospects
for my sales team to contact)?
By
viewing customer or product data directly in NetTracker summaries, marketing
managers can identify new target audiences for their current product base
and carry that knowledge over into both online and offline marketing activities.
Product managers can also analyze trends in visitors' interests in products
while online, so that they can incorporate online channel analysis with
their offline product analysis to make overall product mix decisions. Global
marketing managers gain intelligence that enables them to design their
country-specific Web sites to contain the most profitable content for each
targeted country or region of the world. Organizations that target specific
businesses can use NetTracker to analyze their Web impact with those businesses
and cater their Web initiatives toward them. Sales managers can analyze
individual visitor's online behavior using NetTracker and create targeted
sales campaigns for groups of visitors. When NetTracker Web analysis is
enhanced with external customer and product data, NetTracker summaries
provide even more detailed e-business intelligence that e-commerce professionals
can use when making their business decisions.
Here's
how it works
The
NetTracker data conduits for MySQL, ODBC, Oracle, PostgreSQL, and Sybase
databases pull external data from within these databases into NetTracker
Web server and streaming media server summaries. The types of data that
can be pulled from these databases include user data, host data, cookie
data, visitor data (all of which will insert visitor information--such
as the visitor's name, company, phone, e-mail address, etc.--directly within
the NetTracker summaries) and information about parameter values (which
will insert product information--such as product names--directly within
the NetTracker summaries).
For
example, the NetTracker data conduits would allow your organization to
replace the cookies that represent each unique visitor listed in the NetTracker
Cookie Summary with the name and phone number of that visitor. Since the
NetTracker Cookie Summary allows you to rank visitors by the total time
spent on your Web site within a given time period, your telemarketing managers
can use this summary to create a "call list" for a phone campaign that
targets all visitors who have viewed products for longer than 20 minutes
on your Web site. The NetTracker Cookie Summary would show the telemarketing
rep the name, phone number and time spent online for each customer that
should be called, and the telemarketing rep can drill down within the NetTracker
Cookie Summary to see each of the products that the visitor viewed while
online. This arms the rep with some important customer insight for his
or her call. To demonstrate, a cookie that was listed in the NetTracker
Cookie Summary before the NetTracker data conduit was installed would simply
identify a visitor as:
24.218.154.115-992914303694
However,
once the data conduit has been installed, it can replace the cookie with
visitor information and the NetTracker Cookie Summary will identify the
visitor as:
Name:
Rico Banks
Title:
Partner
Company:
CCBT Financial Companies Inc.
Phone:
209-555-1212
E-mail:
rico.banks@ccbtfinancialcompaniesinc.com
By
configuring a NetTracker data conduit to actually look up customer data
(via cookies) stored in a database, you could transform your Cookie Summary
into a prospect list, complete with information on the views and visits
each prospect made.
The
NetTracker data conduit will also allow your organization to view each
product from your online catalog directly in your NetTracker summaries,
along with the clickstream behavior of those visitors that have viewed
that product. If your Web site has an online catalog, and the product pages
within this catalog are dynamically generated for your visitors, the URLs
in your log will look like:
http://www.bagles.com/cgi-bin/order.cgi?sku=xyz1234
You
can use NetTracker's ability to parse parameter values out of URLs to create
a NetTracker Parameter Summary of the SKUs that your visitors are viewing,
and how many views and visits each SKU receives. A summary of SKUs, such
as "xyz1234," would have to be manually deciphered by looking up the name
of the product associated with each SKU. The NetTracker data conduit, however,
can be configured to replace the SKUs with product names directly in NetTracker
summaries. This is useful since very few marketing managers have memorized
every one of their SKUs, and the marketing manager for Bagels.com might
not know that "xyz1234" is equal to the "sesame seed bagel" in their online
catalog. By using the NetTracker data conduit, NetTracker is able to convert
the above URL to the following in your NetTracker summaries:
Sesame
Seed Bagel
By
configuring a NetTracker data conduit to actually replace SKUs with product
information in your NetTracker summaries, you can analyze the products
that are being viewed on your online catalog with the clickstream behavior
of those who viewed them.
|